We Advise – True Group, Inc.

We Advise.

CIO-To-Go

True’s CIO-to-Go model provides our clients with an “On-Demand” engagement model to the critical Chief Officer roles including CIOs, CTOs, CLOs, COOs, and CDOs. Our Services can ensure your organization is current with emerging technologies and industry standards. We’ll recommend the most appropriate, robust, and cost-effective technology solutions, including hardware and software platforms, network infrastructure, communications frameworks, data centers and cloud services.

Benefits Include:

Lower fixed corporate G&A overhead
Ability to leverage the knowledge of industry leaders who are current in market trends and technologies
Ability to be provided strategic plans and roadmaps that will drive new markets and new clients while normalizing historically unpredictable IT costs

Technology Services Management

True’s personalized approach to technology management allows you to effectively grow your business and execute new strategies with technology that matches your needs! From design to implementation to management True offers a full tech stack catered to your specific needs. We provide an agile organization where resources are specialized and efficiently aligned to support the entire business in a fast, scalable, and flexible way. True will bring certified and highly specialized IT Infrastructure Services experts to ensure you have an optimized, well secure, and scalable IT infrastructure. We will provide you with the peace of mind that your IT Operations are well controlled so you can better focus on the innovation and technology led enablement that your business needs from you the most.

Availability & Performance Management

Maintain availability and performance, monitor, OS Support, patching, backup and restoring services, virus protection and storage management of all in-scope cloud instances.

Network Monitoring & Management

Monitor and manage all key network elements such as Routers, Firewalls, Switches, Wireless Access points, and site connectivity.

Incident Resolution

Detection, triage, resolution and / or escalation of incidents occurring in the infrastructure devices.

Server, Storage, & Application Management

Maintain availability and performance of back-end servers, storage units and infrastructure applications such as Email, Document collaboration, OneDrive, Backups, Antivirus, and patching.

Security Monitoring & Management

Monitor and manage environment for security, respond to vulnerabilities, attacks, and perform / coordinate remedies.

Wireless & Site WAN

Wireless planning and implementation, and Site WAN connectivity support and management.

Full 24/7 U.S.-Based Service Desk

True provides scalable, cost effective, and innovative solutions to companies of any size and industry. Whether you are seeking a full-service desk support experience or are simply looking to supplement your current team, True is a trusted partner you can rely on to provide you the right combination of people, process, and technology . In addition to cost optimization, outsourcing with True will help you upscale your customer service experience through better processes, governance, and proactive management.

Customized Hours of Operation

Available whenever you need us, 24x7x365.

Real-Time Analytics

Proactively monitor and improve performance.

Workforce Management & Quality Assurance

Ensure full coverage staffing schedules.

Flexible Customer Interfaces

Including call, email, and self-service.

Overall IT Management

Network, servers, systems, and patch management.