True to Our Clients We Train.
We Do.
Best Kept Secret in Transformation™
We Advise.
CIO-To-Go
True’s CIO-to-Go model provides our clients with an “On-Demand” engagement model to the critical Chief Officer roles including CIOs, CTOs, CLOs, COOs, and CDOs. Our Services can ensure your organization is current with emerging technologies and industry standards. We’ll recommend the most appropriate, robust, and cost-effective technology solutions, including hardware and software platforms, network infrastructure, communications frameworks, data centers and cloud services.
Benefits Include:
- Lower fixed corporate G&A overhead
- Ability to leverage the knowledge of industry leaders who are current in market trends and technologies
- Ability to be provided strategic plans and roadmaps that will drive new markets and new clients while normalizing historically unpredictable IT costs
Technology Services Management
True’s personalized approach to technology management allows you to effectively grow your business and execute new strategies with technology that matches your needs! From design to implementation to management True offers a full tech stack catered to your specific needs. We provide an agile organization where resources are specialized and efficiently aligned to support the entire business in a fast, scalable, and flexible way. True will bring certified and highly specialized IT Infrastructure Services experts to ensure you have an optimized, well secure, and scalable IT infrastructure. We will provide you with the peace of mind that your IT Operations are well controlled so you can better focus on the innovation and technology led enablement that your business needs from you the most.
Services Include Management of:
Availability & Performance Management
- Maintain availability and performance, monitor, OS Support, patching, backup and restoring services, virus protection and storage management of all in-scope cloud instances.
Network Monitoring & Management
- Monitor and manage all key network elements such as Routers, Firewalls, Switches, Wireless Access points, and site connectivity.
Incident Resolution
- Detection, triage, resolution and / or escalation of incidents occurring in the infrastructure devices.
Server, Storage, & Application Management
- Maintain availability and performance of back-end servers, storage units and infrastructure applications such as Email, Document collaboration, OneDrive, Backups, Antivirus, and patching.
Security Monitoring & Management
- Monitor and manage environment for security, respond to vulnerabilities, attacks, and perform / coordinate remedies.
Wireless & Site WAN
- Wireless planning and implementation, and Site WAN connectivity support and management.
Full 24/7 U.S.-Based Service Desk
True provides scalable, cost effective, and innovative solutions to companies of any size and industry. Whether you are seeking a full-service desk support experience or are simply looking to supplement your current team, True is a trusted partner you can rely on to provide you the right combination of people, process, and technology . In addition to cost optimization, outsourcing with True will help you upscale your customer service experience through better processes, governance, and proactive management.
Customized Hours of Operation
- Available whenever you need us, 24x7x365.
Real-Time Analytics
- Proactively monitor and improve performance.
Workforce Management & Quality Assurance
- Ensure full coverage staffing schedules.
Flexible Customer Interfaces
- Including call, email, and self-service.
Overall IT Management
- Network, servers, systems, and patch management.
We Train.
Training as a Service
With proven and sustainable value, TaaS combines the benefits of a traditional shared services model with a flexible design, development, and delivery approach that keeps pace with today’s cloud and SaaS software. TaaS is an ideal, cost-efficient solution for large, globally dispersed, tech-forward organizations.
True’s TaaS infuses high-touch opportunities and fosters customer relationships by emphasizing agility in today’s world.
Change Management
- Full Organization Change Management (OCM) strategy
Communications & Creative Services
- Comms Strategy: Concept Design & Development
- eCommercials, eBlasts, social, videos and/or supporting materials for target audiences
- Manage communications across all Client platforms (Client, SharePoint, social, etc.)
- Creative Design Services
- Graphic Design
Applications Training & Resources
- Develop and deliver in classroom and online technology training for new hires, product launches, refresher programs or special events for US, Canada, EU, and APA
Live & Virtual Training Support
- SME trainers deliver content and offer Train-the-Trainer services, Traditional Instructor Led Training and Virtual Training delivery and support for all platforms and worldwide audiences
LMS Updates and Curriculum Management
- Perform all aspects of LMS administration, including but not limited to, course testing, managing curricula, and wrapping content for deployment as SCORM packages
SharePoint Design & Content Admin
- Design and develop new SharePoint sites and Power Apps
- Maintain existing sites
- Administer and support global SharePoint Users and Instances
Translation Services
- All language and translation support services for all mature & emerging markets
- Machine translation and in-market reviewer collaboration
- All major market linguists available to support any live training in language or as interpreters
Change/Project Management
Disruption is the new normal. Disruption in almost every walk of life and in every business. Modern approaches to change management have become mandatory and most of our clients are looking for partners to help in various ways. In True’s view, the way things are changing rapidly around us, the only way to stay ahead is to upskill oneself with new learning. Constant learning in whatever form it may be. Embrace the change rather than deliberating the cause of change.
ADKAR Methodology
- While True is agnostic in approach, ADKAR is easily the most popular and adaptable methodology among our clients and the most proven to withstand the test of time.
Project Management
- Project management support can be effective in helping to plan, organize, and execute a change program. Our PMs are experienced in most methodologies and are aware of the benefits and limitations of each of them
Strategy & Alignment
- Managing the human, cultural and social changes that inevitably go along with any project. This involves understanding the human impacts of what you are doing by engaging stakeholders, and then dealing with the issues that arise, to effect orderly change.
Communications
- Comms Strategy: Concept Design & Development
Training
- Executive Awareness, SOP Role Based Training, Full Scale Live ILT & eLearning
Metrics
- Celebrate molecules of success; Showcase early wins as social proof
Live/Virtual Training & Operations
At True, training is not limited to delivery, we want learners to relate to and engage with the content. That’s why we use creative storytelling, interactive graphics and animations, role-based training, and classroom (live and virtual) preferences to create real connections to deliver more effective training and an optimal user experience. Whether limited to delivery support, live facilitation, or logistics & operations, True offers a full suite of training delivery services.
Train-the-Trainer
- Our expert trainers will certify to deliver client developed content as well as train our client teams to train on any content (True developed, Client developed, or 3rd party licensed content)
Instructor-Led Classroom
- Whether your certified content or ours designed & developed for you
Virtual Classroom Instructor Led
- All platforms and modalities (Adobe Connect, MS Teams, WebEx, Zoom)
Live and Virtual Classroom Facilitation Support
- We provide facilitators for live training & producers for virtual classroom training to support your trainers
Training Logistics & Operations Support
- Resources from True’s training logistics and operations support team will provide all support as required for scheduled training sessions (registration, roster management, surveys, hosting, LMS compliance notifications)
We Do.
Program/Project Management
True provides end-to-end program management and tactical project management. Our teams can manage entire programs or a specific project with expertise. We work with our clients to understand their need and tailor a solution to integrate seamlessly with the client organization.
True offers a wide range of project and program management services aligned with our customer’s needs.
Tech Training & Support Programs
- We train your teams according to your standards and provide the necessary support
Deployment Programs
- We create specific content to manage your deployments
Governance
- Complete program governance and execution
Project Management
- Initiative management within larger programs
Event Hosting
- Complete event technology management services
Business/Technical Analysis
True provides premier business and technical analysis services aligned with our clients needs. Leveraging industry specific knowledge, True analysts blend technical expertise with experience in the clients vertical. Because of this experience we can put the analysis provided in the right context. We provide services ranging from new initiative development to legacy reporting and support.
New Initiative Development
- Traditional requirements gathering and documentation
Agile
- Iterative processes in support of standards product development
Innovation Support
- Prototype and Pilot development
Reporting
- Reporting development and tracking services
Support
- Help Desk and enhanced support services.
Deployment Services
True prides itself on being experts at deploying and implementing solutions for our Clients. We have experience launching and implementing national rollouts of technology and hardware products. We also navigate the difficult Change Management and Ongoing Reporting aspects for each project.
No matter the scope of your rollout, our team is comprised of industry experts who are skilled at:
Relationship Management
- Managing the supplier relationship and rollout schedules
Schedule Management
- Deploying and integrating state-of-the-art technologies on a national scale
Training and execution
- Effectively managing change and training field teams
Reporting and tracking
- KPI tracking and data visualization
Crew Members & Kiosk / Digital
Signage Deployment
Market Translation
C-Store
Smart Checkout &
Innovation
Food Brand
Our Ecosystem
We Give Back
Our Offices
Oak Brook, IL
Tempe, AZ 85284
Lombard, IL 60148
Tampa, FL
5110 Sunforest Dr, Suite 320
Tampa, FL 33634
Warsaw, Poland
Puławska 145
02-715 Warsaw, Poland
Memphis, TN 38120
116 Village Blvd, Suite 200
Princeton, NJ 08540
