Developed a strategic IT Go Forward Plan, implemented an entirely new IT organization (including new infrastructure, ERP, Financials, etc.), implemented a Change Management and Training program, and helped create and implement an enterprise security and DR strategy within 90 days.
Full integration of all new systems and programs (including WMS, Manufacturing, and Digital), and on-site training for five locations across the United States. Then, ongoing support for all systems and infrastructure, new facility implementation, and development for various system enhancements.
Full outsourcing of training technologies that True supports, updates, customizes, and deploys for thousands of field representatives, managers of all levels, and home office – including, but not limited to, curriculum development (learning pathways), eLearning, Virtual and Face to Face Instructor Led Training, and sustainable resources for technology ecosystems, business processes, and compliance as well as LMS support and SharePoint design, development, and deployment.
Training programs translated, supported, and deployed in English, Italian, Portugese, French, Japanese, and more!
Facilitated the definition of a Next Generation Retail Platform (NGRP) for global markets which included leading strategic workshops to drive alignment, define vision and principles, deliver archiectture design.
We are currently in the process of completing the strategic roadmpap and maintaing global program management encompassing NGRP, virtualization, and POS / BOS services.
Provided recommendations on cost savings opportunities related to existing technology / support contracts, field services and depot services resulting in hundreds of thousands of dollars in savings.
Created and implemented the master Agile plan that coordinates all activities and deliverables from over 10 global vendors to meet aggressive go-to-market expectations.
Engaged with Marketing and Payments teams to identify and define strategies for new programs to drive user adoption of the new Mobile App. Worked closely with various teams to envision, develop, and launch innovative products while leading efforts to facilitate a seamless customer experience.
Partnering with our Client, provide a customized, multi-tiered training program that helps increase ROI, improve “uptime”, cut costs, enhance guest experience, and provide technology knowledge for various resources / management.
Assisted in the definition, development, and implemention of an end-to-end deployment process for various large-scale, emerging technology deployments.
Developed and launched a Mobile App used by the winery’s innovation team, and provided demos of flyby® functionality to our Client’s strategic retail partners. This project included testing various promotions via In App, SMS, and WiFi-based messaging, creating digital experiences tailored to consumer insights strategies, and providing a digital hub for innovation events.
The next stages of the project include installing flyby® into wineries to enable operational analytics through Beacon and WiFi management, loyalty brand customers integration, customer engagement via the Mobile App, and various additional consumer insights including but not limited to dwell times, promotions, known/repeated, etc.
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